A team of dedicated individuals are available to assist you with day to day concerns as it relates to utilizing the Essentia application. Our team has extensive experience in supporting the Essentia application. In addition, as an IBM Premier Business Partner, we can provide Level One support for the IBM System I and DB2 databases our product run on.
LWSI Support can be reached in the following ways:
- http://support.lwsi.com* – 24 x 7 access to support tickets, documentation, FAQs, knowledge base, downloads, etc.
- 1-800-263-1721 – Reach a live individual from 7 AM to 5 PM central time. After hours, the phone tree can be utilized to contact a customer support representative.
* If you do not have a login and password, please contact LWSI Support.